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Separating fact from fiction
Over the last 18 months, the water industry has been under the microscope. We have heard the concerns of our customers loud and clear and recognise that we need to do better. However, in today’s fast-paced digital world, misinformation can spread rapidly, causing unnecessary confusion and concerns.
Here at Anglian Water, we're committed to being open and transparent about our business and its processes, which is why it's important that the information you receive is accurate and reliable.
Facts of the Matter is a series of content that looks to separate fact from fiction. By providing evidence-based information, we hope to help you understand the realities of water management and the projects we are working on to improve infrastructure, eliminate harm to the environment and ultimately, continue to provide our customers with a high quality service.
We are dedicated to answering your questions and addressing your concerns with the latest scientific research and data. Hopefully, together, we can dispel myths and promote informed discussions.
Our latest blogs
Demystifying where your water comes from and how we know if there’s enough for the summer
With the Met Office recently declaring that it’s been the driest February to April in England since 1956, questions are starting to be asked about water availability and hosepipe bans. But when is it actually time to worry? And how do we keep everything in check?
Following the publication of our annual storm overflow figures for 2024, our Director of Water Recycling Emily Timmins, sets out our plans to cut storm overflows over the next five years.
Explained: Anglian Water Bill Increases
Your water bill covers much more than just the cost of getting water to your tap and cleaning the wastewater we take away. We know that understanding bills can be complicated, which is why we’ve set out everything you need to know in this Q&A.
Planning reform to unlock growth
In the region served by Anglian Water, we expect our population and economy to boom, increasing by over 700,000 people over the next 20 years. To meet this demand, water infrastructure projects must be prioritised during the planning stages..
Protecting our region from flooding
Over the past two years, we have seen record levels of rainfall across our region and while we’re working hard to improve our resilience against these types of events, we can’t do it alone.
Chicken and cats make for unhealthy taps
Our Head of Water Quality, explains how we make sure our drinking water is kept in tip top shape at Anglian Water.
Information at your fingertips: Our new storm overflow map
Our new map showcases the company’s latest online tool designed to help share the latest information on storm overflow activity.
Our Water Quality Manager, explains what bathing water designation really means and how it benefits our local bathing water sites.
Providing a helping hand in times of need
In the midst of a cost-of-living crisis, we’re working hard to relieve the pressure, where possible, of increased living expenses for our most vulnerable of customers.
We know our customers expect action to stop all spills – no number other than zero will do.
Protecting our region’s most precious resource
The East of England is the UK’s driest region and fastest growing region. But as Met Office projections show that summers will only get hotter and drier, there is a pressing need to think differently about how we can protect our most precious resource.