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There’s lots of different types of flooding and it's not always us you need to speak to. Take a look through the information below to see who you need to contact, plus helpful advice on preparing for heavy rain and getting support after flooding. If you need to check on or report a flood/issue you can do that here.
Advice
We have included all the information you need before, during and after a flood.
What to do during a flood
Any flooding event can be worrying or overwhelming, so it's best to deal with it as soon as possible. These simple steps explain what to do and who can help:
- Identify the type of flooding and who to contact (details below)
- Contact the people who can help
- Stay safe – Flooding can happen suddenly, but a few simple steps can make a big difference. Here are some British Red Cross tips to help keep you and your family safe
- Take photos of any damage and contact your insurance company, or landlord
- Follow clean-up procedures or seek assistance
- Reach out for after-flood support and compensation
Who to contact
Rivers
For high or overflowing rivers call the Environment Agency on 0800 80 70 60. You can also see a detailed view of the current flooding alerts on the Environment Agency’s dedicated flooding webpage.
For any small river, stream or ditch flooding please speak to your local flood authority or council. Here are all the contact details.
Roads
Contact the National Highways for any major road flooding, like motorways and dual carriageways.
Get in touch with your lead local flooding authority or council about any minor road flooding or blocked ditches. Find your local council here.
If you can see that a burst pipe has caused flooding, please report it to us online here or call our 24/7 support line on 03457 145 145.
Sewer flooding in your home or garden
Talk to our teams anytime online or call 03457 145 145.
Other types of flooding
Coastal Flooding
Call the Environment Agency on 0800 80 70 60.
Farmland drainage
Contact the Internal Drainage Boards.