If your property or garden has been affected by sewer flooding, contact us on our 24-hour helpline; 03457 145 145, or you can report an issue online here. If you give us a call our team can take more details about the flood to help as quickly as we can.

Sewer flooding can enter your property through toilets, sinks, or outside drain covers and usually contains toilet paper and human waste.

Once you've contacted us​

We'll help to identify if the problem is with the public sewer network or on your private property, then we can work through next steps together.​

If it's a problem with your private drains​
We can support and advise you over the phone, but you or your landlord will need to arrange a repair with a private drainage company as these pipes are your responsibility. Find out more about sewer pipe responsibility here.

If it's a problem with the sewer network​
Then it's our responsibility and we'll investigate, find and fix the problem. If the inside of your home has been flooded, our teams will aim to be with you within 6 hours. If the flooding is in the garden, we’ll aim to be there within 24 hours.

During serve weather, storms and widespread flooding we can’t be everywhere at once, so we prioritise high risk and emergency areas, as well as support on the front line for vulnerable customers, so it might take us longer to get to you. But if we do run late, we’ll keep you updated with an estimated time of arrival. ​

Staying safe

• Wash your hands thoroughly.​
• Get rid of any food that has been in contact with the flooded area.​
• Avoid using gas and electrical appliances until a qualified gas fitter or electrician has checked they’re safe.​
• As a precaution if you’ve recently drunk or consumed anything that may have been contaminated, or have any concerns, please contact your GP, pharmacist or call the NHS on 111 ​

Explore more support available after a flood. ​
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