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If your property or garden has been affected by sewer flooding, contact us on our 24-hour helpline; 03457 145 145, or you can report an issue online. By giving us a call our team can take more details about the flood to help as quickly as we can.
What is sewer flooding
When sewer pipes are blocked, wastewater can back up through toilets or washing machines, or overflow from manholes into gardens, roads or into the environment, often carrying toilet paper and human waste.
Most sewer flooding is caused by wipes, fats, and other unflushables that belong in the bin, not clogging the pipes, or by heavy rainfall that overwhelms the network. By making small changes at home you can help reduce the risk.
Once you've contacted us
We'll help to identify if the problem is in the public sewer network, on your private property, or impacting the environment - then we can work through next steps together.
Staying safe
Sewage water can be harmful, make sure to keep yourself safe during a sewer flood by following these tips:
- Wash your hands thoroughly.
- Get rid of any food that has been in contact with the flooded area.
- Avoid using gas and electrical appliances until a qualified gas fitter or electrician has checked they’re safe.
- As a precaution if you’ve recently drunk or consumed anything that may have been contaminated, or have any concerns, please contact your GP, pharmacist or call the NHS on 111.