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  1. Home
  2. Help and Advice
  3. Flooding guidance
  4. Types of flooding and who to contact

Types of flooding and who to contact

Flooding can be an upsetting experience and can happen in a different ways. If you see flooding, or your home is impacted, it's useful to know who to contact - as it's not always us you need to speak to. 

Rivers

High or overflowing rivers – Call the Environment Agency on 0800 80 70 60. You can also see a detailed view of the current flooding alerts on the Environment Agency’s dedicated flooding webpage.

 

Small river, stream or ditch flooding - Speak to your local flood authority or council. Find your local council here. 

Roads

Major road flooding - Contact the National Highways for roads like motorways and dual carriageways.

 

Minor road flooding or blocked ditches - Get in touch with your lead local flooding authority or council. Find your local council here. 

 

Burst pipes into roads or ditches - If you can see that a burst pipe has caused flooding, please report it to us online or call our 24/7 support line on 03457 145 145.

Sewer flooding

Talk to our teams anytime online or call 03457 145 145.

 

Discover more information on how we can help with sewer flooding.

Other types of flooding​

Coastal Flooding

Call the Environment Agency on 0800 80 70 60.

 

Farmland drainage

Contact the Internal Drainage Boards.

Staying safe

Flooding can happen suddenly, but a few simple steps can make a big difference. Here are some British Red Cross tips to help keep you and your family safe.

 

Who looks after what?

We and other organisations are responsible for managing flood situations; however, flooding is a complex issue. The information below outlines who's responsible for the different drains, sewers, roads and waterways.

Environment Agency

The Environment Agency (EA) manages flooding from rivers and the sea and is responsible for the flood defences that protect against this.

 

Visit their websiteOpens in a new window

Internal Drainage Board

Are responsible for maintaining the land drains that channel away excess farmland water.

 

Find out hereOpens in a new window

Anglian Water

We're responsible for all other sewers, including any pipes you share with your neighbours, and some surface water pipes which take rainwater away from your home.

 

Find out moreOpens in a new window

You

You're responsible for sewers that serve only your property. You can find out more here on who's responsible for what.

 

Sewer responsibilityOpens in a new window

Sewer flooding

If you're impacted by sewer flooding, we can help. 

Find out more Sewer flooding

Sewer pipe responsibility

Find out who’s responsible for the sewers and drains around your home. ​

Read more Sewer pipe responsibility

Plumbing cover with Homeserve​

Get cover for the pipes you own from 50p per month.​

Find out more Plumbing cover with Homeserve​

What county councils look after

Your County Council or Unitary Authority is your Lead Local Flood Authority (LLFA). They work year-round to manage local flood risks from rainwater, groundwater, and smaller streams — helping to protect homes, roads, and communities. Choose your county from the list to learn more about local flood plans and support.

 

Lead local flood authorities

Select from the list of county for information relating to LLFAs in your area.

  • Bedford

  • Buckinghamshire County

  • Cambridgeshire County

  • Central Bedfordshire

  • Essex County

  • Hertfordshire County

  • Leicestershire County

  • Lincolnshire County

  • Havering London

  • Luton

  • Milton Keynes

  • Norfolk County

  • North East Lincolnshire

  • North Lincolnshire

  • Northamptonshire County

  • Nottinghamshire County

  • Oxfordshire County Opens in a new window

  • City of Peterborough

  • Rutland

  • Southend-on-Sea

  • Suffolk County

  • Thurrock

Bedford Borough Council Buckinghamshire County Council Cambridgeshire County Council Central Bedfordshire Council Essex County Council Hertfordshire County Council Leicestershire County Council Lincolnshire County Council London Borough of Havering Luton Borough Council Milton Keynes Council Norfolk County Council North East Lincolnshire Council North Lincolnshire Council Northamptonshire County Council Nottinghamshire County Council Oxfordshire County Council Peterborough City Council Rutland County Council Southend-on-Sea Borough Council Suffolk County Council Thurrock Council
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Copyright © 2025 Anglian Water Services Limited. All rights reserved

Registered in England No. 2366656.

Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU

Copyright © 2025 Anglian Water Services Limited. All rights reserved

Registered in England No. 2366656.

Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU

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