Our charges

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Message last updated - Friday 22^nd November 2024

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Message last updated - Friday 22^nd November 2024

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On this page you will find current and archived charging documents in relation to our stakeholder consultations in how we enact Ofwat's new charging rules are available to view below.

Please note that all charges published exclude VAT. VAT will be added, if applicable, at the appropriate rate.

We have put together below some other useful information you might need.

Validity of quotes

The cost advice will remain valid either for a duration of 6 months or until 31st March, whichever occurs sooner.

In line with our annual charges, ALL cost advice provided and not paid before 31st March of each year will become invalid from 1st April and will require a re-quote. Visit our Charges Update page for further information.

Charging Regimes

There are now four different charging regimes and we have decided to simplify our approach to transitions between these regimes in the following ways:

Income offset discounts will now only be given where there are legacy contractual obligations requiring us to do so.

Where developers choose an actual cost calculation or an item is detailed as “at cost”, there is no transitional element to consider: charges are calculated simply by reference to the cost of the activity at the time the activity was carried out.

Where developers choose a fixed charge calculation, the fixed charges in an offer letter accepted within the same charging year will be honoured but offers will be deemed to have lapsed on 31st March each year.

Infrastructure charges published for the charging year in which the connection was made will be applied except where an offer for a free standing connection application has been accepted in a previous year.

Need further information?

If your development is in our North area, please email: developerservices-mainsnorth@anglianwater.co.uk

If your development is in our East area, please email: developerservices-east@anglianwater.co.uk

For any other area, please email: developerservices-waterconstructionteam@anglianwater.co.uk

Environmental Incentives

Where a previous surface water connection to a foul or combined sewer is confirmed, we propose to reduce the 2023-24 sewerage Infrastructure charge by 50% if a sustainable surface water discharge method is used as an alternative. If this applies to your project simply let us know in the comments box when you submit your application and we'll do the rest.

Ways to pay

For all our services, payments can be made with the following methods

Via our portal InFlow
By phone using your credit/debit card - call us on 03456 066 087, 08:00 to 17:00 Monday to Friday)
Internet banking/BACS/CHAPS
By cheque

If paying by phone, please have your InFlow application number ready as a reference.

If paying by cheque, please make this payable to 'Anglian Water Services Ltd', include your remittance advice and write the InFlow application number(s) on the back. Post it to us: Anglian Water Services Ltd, DS Income Team, PO Box 495, Huntingdon PE29 6YY.

If paying by BACS/CHAPS, please quote your InFlow application number as the reference number.

Our account details are:

Account number: 10276367
Sort code: 20-43-71

VAT Information

Our VAT number is: 514060002

VAT Domestic Reverse Charge

HM Revenue & Customs (HMRC) introduced a eequirement on 1 March 2021 which affects supplies of construction services made between construction businesses which is called the domestic reverse charge for construction services.

However, HMRC has accepted that this requirement does not apply to our new connection charging arrangements because the income relates to alterations to Anglian Water’s networks, which are used to provide clean and wastewater services to our customers.

Consequently our quotations and invoices for charges will remain subject to VAT, when applicable, in the normal manner and do not fall within the scope of the reverse charge arrangements.

Further information is contained within Section 18 of HMRC’s online technical manual which is available on the HMRC website.

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