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Our Everyday charge is the main tariff for most customers, and you’ll be put onto it when you first set up your account with us.
Metered charges
If your home has a water meter it is based on the volume of water used and a charge for sewerage, usually calculated at 90% of the water supplied, plus a fixed charge.
Everyday - Charges for 2025-26
*includes a fixed rate charge of £23.00 to cover highway drainage
Everyday - Charges for 2024-25
*includes a fixed rate charge of £23.00 to cover highway drainage
WaterSure
If your home’s on a meter, you’re finding it difficult to pay your bill and you need to use large amounts of water, then our WaterSure tariff could be for you.
It has a higher fixed rate than our Everyday tariff, but there’s no charge for the water you use.
Can I switch to this tariff? Use our eligibility checker to find out in minutes if our WaterSure tariff is the right option for you.
How do I apply?
Once you've completed the eligibility calculator, you can complete the online form here and someone from our Customer Care Team will get in touch with you.
If you need some help completing the form, or would like to talk to someone, please call us on 03457 919 155.
Charges for 2025-26
*includes a fixed charge of £23.00 to cover highway drainage.
Charges for 2024-25
*includes a fixed charge of £23.00 to cover highway drainage.
AquaCare Plus
If your home’s on a meter and you’re struggling to pay your water bill, then our AquaCare Plus tariff could be for you.
It has a higher fixed rate than our Everyday tariff, but charges less for the volume you use.
Can I switch to this tariff? If you have a water meter fitted and someone in your house is receiving an eligible benefit, you may be able switch to this tariff.
How do I apply?
One you've completed the eligibility calculator, you can complete the online form here and someone from our Customer Care Team will get in touch with you.
If you need some help completing the form, or would like to talk to someone, please call us on 03457 919 155.
Charges for 2025-26
* includes a fixed charge of £23.00 to cover highway drainage
** in the Northstowe area, Aquacare Plus only applies to sewerage. When a customer is accepted on Aquacare Plus their water will be charged on Everyday.
Charges for 2024-25
* includes a fixed charge of £23.00 to cover highway drainage
** in the Northstowe area, Aquacare Plus only applies to sewerage. When a customer is accepted on Aquacare Plus their water will be charged on Everyday.