If your property already has an existing water supply and you need to replace it, we can help you with this.

You may want to replace your water supply if:

• your existing connection is made out of lead*
• you need to upsize or relocate the water supply for your property
• the existing water supply in your property is old and affecting water quality or pressure
• the existing property is demolished for a new property or properties to be developed
• the existing property is on a common shared supply
• the existing property is divided into flats or multiple properties.

*Replacing a lead supply

If your existing service is made from lead you may qualify for the Anglian Water side of the pipework to be replaced free of charge or at a reduced cost. To qualify for this the below criteria must be met:

• The existing communication pipe must be lead;
• The customer must lay a new pipe from the property to the highway boundary;
• The new service pipe must be the same size as the existing water service pipe (where the existing pipe is 15mm we will replace in 25mm);
• The property must have an active billing account with Anglian Water or a retailer;
• The service must be replaced like-for-like in terms of number of properties it serves. If a common supply, the existing lead communication pipe can be replaced.

Please note as of the 1st of April 2025 if you wish to come off a common supply the Anglian Water side of the works will be chargeable as a new connection will be made for your property rather than any lead pipes being removed from the Anglian Water network.